FAQ

Questions and answers

The things people ask most often. If yours is not here, just ask.

The usual questions

In-stock pieces ship within two working days and arrive tracked. Made-to-order pieces state their lead time on the product page.

Thirty days, any reason, in original condition. Seconds are returnable too; the flaw being described does not waive the right.

A piece with a cosmetic flaw that does not affect use: a glaze freckle, a slub in the weave. Each listing photographs the actual flaw.

Ceramics, textiles and wood are ours. Glass and brass come from two named makers, and each product page says which.

Still stuck?

  • Call during opening hours
  • Send a message and get a reply in a day
  • Ask for a call back at a time that suits

And a few more

Every material has a plain-language care guide, one page, in the box and on the site. Nothing needs more than ordinary kindness.

In a small way, to shops that fit. Write with who you are and where the work would sit.

Ready to talk?

Tell us what you need and we will tell you honestly whether we are the right fit. No obligation either way.

Get in touch